Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Finchley
At Flower Delivery Finchley, we take pride in providing only the freshest flowers to our local customers. As a trusted florist in Finchley, we serve both households and businesses, ensuring every order is hand-prepared for optimal quality and longevity. Your satisfaction is important to us, and we are committed to making sure your floral gifts delight from the moment they arrive.
Freshness Guarantee and Window
We guarantee the freshness of our flowers upon delivery. All arrangements are selected and prepared on the day of dispatch to maximise their lifespan. Typically, our blooms should retain their freshness for a minimum of five days when cared for according to the provided instructions. If you have any questions or concerns about the care of your bouquet, our team is always ready to assist you.
Damaged-On-Arrival Policy
While every effort is made to ensure your flowers arrive in perfect condition, accidents can occasionally happen during transit. If your order arrives damaged or not as expected, please let us know as soon as possible, ideally within 24 hours of receipt. To help us resolve your issue swiftly, please provide photographs of the affected arrangement to demonstrate any damage. Our team will then assess and agree the most appropriate solution for you.
Refund and Replacement Options
Your satisfaction is our priority. In the unlikely event your flowers arrive damaged or fall short of our Fresh Flowers Guarantee, we offer a choice of remedies. Depending on the circumstances, you may receive:
- A fresh replacement of the same or similar arrangement, delivered promptly at no extra cost.
- A full or partial refund to your original payment method.
- A store credit which can be used toward a future purchase.
We aim to resolve all replacement or refund requests within two working days of receiving your claim and supporting information. Our customer support team will keep you updated throughout the process.
Complaints Process
If you’re unhappy with any aspect of our service, we want to hear from you so we can put things right. Please get in touch with our customer support team with full details about the issue, including your order details and your preferred outcome, where possible. We promise to:
- Acknowledge all complaints within one working day.
- Investigate the issue thoroughly and impartially.
- Propose a fair and timely solution, keeping you informed at each step.
Your feedback is invaluable in helping us improve our service, and we treat every complaint seriously, whether it is about product quality, delivery times, or any other aspect of your experience with Flower Delivery Finchley.
Trusted Local Florist
Flower Delivery Finchley is proud to be a locally-based florist, delivering fresh flowers throughout Finchley and the surrounding areas. Our dedicated florists have years of experience in serving local residents and businesses with care and reliability. Thank you for choosing us to bring joy and beauty into your home or workplace. We value your trust and look forward to serving you again.
