Terms & Conditions for Online Flower Delivery in Finchley

Introduction

Welcome to the official Terms & Conditions for Flower Delivery Finchley. These terms govern all orders and transactions made through our online flower delivery platform for customers residing in Finchley and the surrounding areas. By accessing, browsing, or making a purchase on our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing any order, as they outline your rights, obligations, and crucial service information specific to online Flower delivery Finchley.

Who We Serve

These Terms & Conditions apply to all transactions undertaken with Flower Delivery Finchley by customers located within Finchley and adjacent areas. Our flower delivery services are designed for personal and business customers seeking reliable, prompt, and quality floral arrangements delivered throughout the region.

Order Process

To make an online purchase from Flower Delivery Finchley, follow these steps:

• Browse our online catalogue and select the floral arrangements you wish to order.
• Add your chosen products to your shopping basket.
• Proceed to checkout, where you will be required to provide accurate recipient and delivery details. Delivery dates and times are selected based on our available slots for Finchley and nearby locations.
• Review your order summary to ensure all information is correct.
• Select your payment method and complete the transaction.
• Upon successful payment, you will receive an order confirmation on-screen and via our automated system.

It is your responsibility to ensure that all order and recipient information is accurate. Incorrect details may result in delays or non-delivery, for which we cannot accept liability. Processing of your order will begin as soon as payment is received and confirmed.

Product Availability and Substitution

While we aim to ensure all products listed on our website are available, on rare occasions certain flower varieties or presentation options may be temporarily out of stock or unavailable due to seasonal demand or market conditions. In such cases, we reserve the right to substitute unavailable flowers with alternatives of similar style, quality, and value. Our florists will always use their expertise to preserve the overall design, colour, and intent of your chosen arrangement as closely as possible. If a significant change becomes necessary, we will attempt to notify you prior to dispatch.

Prices and Payments

All prices displayed on our website include VAT (where applicable) and are quoted in Pounds Sterling. Delivery charges are shown separately during the checkout process and vary according to delivery location within Finchley and surrounding areas.

Accepted payment methods may include major credit and debit cards, and other secure online payment systems as displayed at checkout. By placing an order, you confirm that the payment card or method belongs to you and that sufficient funds are available. All payments are processed securely using encryption to protect your personal data.

Full payment must be received before your order is accepted and processed. We reserve the right to refuse or cancel any order if payment has not been made in full, or if fraudulent or suspicious activity is suspected.

Order Confirmation

When your order is successfully placed and paid for, Flower Delivery Finchley will provide on-screen and electronic confirmation. This outlines the specifics of your order, including floral arrangement, price, delivery details, and approximate delivery date and time. Our acceptance of your order constitutes a legally binding contract.

If you do not receive confirmation within a reasonable time after payment, please check any spam or junk folders and contact us for assistance. Failure to receive a confirmation does not affect the validity of your contract with us.

Deliveries

Our standard deliveries throughout Finchley and the nearby areas are generally made between specified hours on the chosen date, subject to weather and traffic conditions. We strive to deliver all orders as requested, but we cannot guarantee exact delivery times unless agreed in advance as part of a timed or express service (for which additional charges may apply).

It is your responsibility to ensure that someone is available to accept the delivery. If the recipient is not present, our delivery agent may leave the flowers with a neighbour or in a safe location. When this occurs, a delivery note will be left at the address. Floral products are perishable and we cannot accept responsibility for orders left unattended at the address after delivery attempts have been made.

For delivery addresses outside our stated service area, we reserve the right to cancel the order and issue a full refund if delivery cannot be arranged. Additional charges may apply for remote or high-demand locations; these will be communicated before order processing.

Cancellations and Changes

You may cancel an order for flower delivery up to 24 hours before the scheduled delivery date for a full refund, provided that the flowers have not already been prepared or dispatched. Cancellations within 24 hours may not be possible due to the perishable nature of the products and the personalised service involved.

To request a cancellation or to amend an order detail (such as delivery address or message card), please contact us as soon as possible. Changes cannot be guaranteed for requests received less than 24 hours before delivery, but we will do our utmost to accommodate you.

If we are unable to fulfil your order for any reason (including non-availability of goods or issues beyond our control), we will offer a full refund or alternative arrangement as agreed.

Refunds and Returns

Due to the perishable nature of fresh flowers, refunds and returns are available only in cases where:

• The delivered flowers are found to be damaged upon receipt.
• The delivered arrangement is significantly different from that ordered (e.g., wrong product).
• The order is cancelled in accordance with our cancellation policy.

Claims for refunds or replacements must be made within 24 hours of delivery, providing photographic evidence where relevant. We may request the return of the product for quality investigation. Refunds are normally processed to your original payment method within 5-10 working days, subject to your bank's processing times.

Liability

While Flower Delivery Finchley strives to deliver high-quality floral arrangements in a timely and reliable manner, our liability for any claim arising out of any order shall be strictly limited to the purchase price of that order. We do not accept liability for any indirect, consequential, or economic loss, including but not limited to missed celebrations, events, or potential business losses arising from late, incomplete, or failed deliveries.

In events outside our reasonable control (force majeure), such as severe weather, road closures, strikes, acts of government, or pandemics, we will not be held liable for delayed or failed deliveries but will attempt to notify you and reschedule where feasible.

Nothing in these Terms & Conditions excludes liability for death or personal injury caused by our negligence or fraud.

Intellectual Property

All content, images, text, branding, and product designs displayed on the Flower Delivery Finchley website are protected by UK copyright and intellectual property rights. You may not copy, reproduce, transmit, or use any material from our website for commercial purposes without our express written consent.

Privacy and Data Security

Your privacy is important to us. We comply with all relevant UK data protection laws. Your personal information will be used solely for processing your order and facilitating delivery. We do not sell or pass your details to third parties except as required to fulfil your order or by law. Our website uses secure protocols to protect your data at all times.

Amendments to Terms & Conditions

Flower Delivery Finchley reserves the right to amend or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon posting. By continuing to use our website or place orders after such amendments, you agree to the revised terms. We recommend reviewing these terms periodically to remain informed of any updates that may affect your rights or obligations.

Governing Law and Jurisdiction

These Terms & Conditions and any contracts made with Flower Delivery Finchley shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts. This contract does not affect your statutory rights as a consumer under UK law.

Contact and Complaints

If you have any questions, concerns, or wish to raise a complaint relating to our flower delivery service in Finchley and the surrounding areas, please reach out to us using the contact options on our website. We are committed to resolving all issues fairly and promptly.

Entire Agreement

These Terms & Conditions represent the entire agreement between you and Flower Delivery Finchley regarding your use of our online flower delivery service. No other communication or agreement, unless agreed in writing by us, shall have any effect or inference.

Severability

If any part of these Terms & Conditions is found by a competent court to be invalid or unenforceable, the remainder of the terms will continue in full force and effect.

Applicable Areas

These terms are specifically tailored and apply to all customers and recipients receiving our floral services in Finchley and the surrounding areas. Coverage may be updated from time to time as our delivery radius expands or contracts. Please consult our website for the most current delivery area information.

Thank you for choosing Flower Delivery Finchley; your satisfaction and trust are central to our service commitment.